Refund policy

Refund & Return Policy

The Great Run Company is proud to partner with Corporate Trade Supplies (CTS) to deliver official Great Run merchandise. CTS manages all order fulfilment and customer service on our behalf.

At CTS, our goal is to ensure you’re fully satisfied with your purchase. Please review the policy below before requesting a return or refund.


Refunds

Refunds are only available in the following circumstance:


Faulty or Damaged Items
If your item arrives faulty or damaged, we will, of course, resolve this for you. To help us process your request quickly, please follow these steps:

  1. Take clear photographs of the fault or damage. Please ensure the images show both the affected area and the overall item.
  2. Email us at GRCshop@ctsuk.ltd within 15 days of delivery, including:
    • Your order number
    • A description of the issue
    • The photographs of the fault/damage
  3. Our team will review your email and advise on the next steps. Depending on the situation, we may arrange a replacement, exchange, or refund.


Please do not return any faulty or damaged items until you have contacted us and received confirmation and instructions.

Exchanges (Straight Sizing Swaps Only)

We are only able to offer exchanges for the same product in a different size (same style and colour).
To request an exchange:

  1. Email GRCshop@ctsuk.ltd with your order number and requested size.
  2. We will provide you with the required returns paperwork.
  3. Include this paperwork with your returned package – returns without paperwork cannot be processed.


Return Window

  • You must notify us and initiate your return within 15 days of delivery.


Condition of Items

  • Items must be returned in their original, unused, and undamaged condition, with all tags and packaging intact.
  • If items are returned in a condition that does not meet these requirements, CTS reserves the right to decline the return and you will be responsible for placing a new order if a replacement is still required.


Return Shipping Costs

  • Customers are responsible for return shipping costs to CTS.
  • If your item is faulty or the wrong item was sent, CTS will cover the cost of return shipping.


Return Address

Please send all returns including return paperwork to:

Corporate Trade Supplies
Unit 5, Mile House Business Park
Darlington Road
Northallerton
DL6 2NW

 

Personalised Merchandise
Personalised merchandise is non-refundable and cannot be returned unless faulty due to an error on our part. This policy is in place because customised items are uniquely tailored to your specifications and cannot be resold. If you receive a personalised item that is defective or incorrect due to an error on our end, please contact us at GRCshop@ctsuk.ltd within 15 days of delivery to arrange a return or replacement.