Shipping policy
Dispatch Times
Garments will be dispatched on a next day service which can take 1 - 3 working days
Delivery Tracking
Our courier partner is DHL who provide full tracking once your order has been dispatched. We will provide you with a dispatch notification and on here will include the courier service and tracing reference number.
- DHL will give you a date of delivery and a one-hour window slot for your delivery time, on the morning of delivery.
- DHL can make alternative arrangements for delivery and this can be made once you receive delivery notifications from DHL.
Please Note:
Our standard turnaround times are:
1 - 3 working days
Delivery Policy
- All goods are offered subject to availability. Delivery of goods will be deemed to take place at the purchaser’s premises unless otherwise agreed.
- CTS UK will deliver goods on time but hold no responsibility for accepted for late or non-delivery
- Any shortages, damages, production errors or non-delivery must be notified within 48-hours an confirmed within 3 working days of dispatch.
- CTS UK holds no responsibility for items damaged or when a customer has requested a specification collection location by our dedicated courier
- Any shortages or non-deliveries need to be supported by evidence i.e POD and a delivery note showing unchecked
- Any damaged parcels MUST be checked in front of courier or delivery driver